Privacy policy

Privacy Policy

Last updated: June 4, 2026

At Fertilia ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order history
  • Customer support communications

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Purchase behavior
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and unauthorized transactions
  • Analyze website performance and usage trends
  • Send marketing communications (where permitted by law)
  • Comply with legal obligations

3. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send promotional emails, offers, educational content, and product updates.

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Opting out of marketing emails does not affect transactional communications related to your orders.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve your browsing experience and understand how visitors interact with our website.

These technologies may be used to:

  • Remember your preferences
  • Analyze website traffic
  • Measure advertising effectiveness
  • Personalize content and offers

You may manage cookie preferences through your browser settings.

5. Third-Party Services

We may share information with trusted third-party service providers that help us operate our business, including:

  • Payment processors
  • Shipping and fulfillment providers
  • Customer support platforms
  • Email marketing providers
  • Analytics providers
  • Advertising partners

These service providers are authorized to use your information only as necessary to perform services on our behalf.

6. Shopify

Our store is hosted on Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's secure servers, databases, and applications.

For more information, please review Shopify's Privacy Policy.

7. Advertising and Analytics

We may use advertising and analytics tools provided by third parties, including but not limited to:

  • Meta (Facebook and Instagram)
  • Google
  • TikTok
  • Klaviyo
  • Google Analytics

These services may collect information about your interactions with our website and advertisements.

This information helps us improve our marketing efforts and customer experience.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our products and services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your data
  • The right to correct inaccurate information
  • The right to request deletion of your data
  • The right to object to certain processing activities
  • The right to withdraw consent
  • The right to data portability where applicable

To exercise these rights, please contact us using the details below.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

Where required by law, we implement appropriate safeguards to protect your personal information during such transfers.

11. Children's Privacy

Our products and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we will take reasonable steps to delete it.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Your continued use of our website following any updates constitutes acceptance of those changes.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Fertilia Customer Support
Email: support@fertilia.com