Refund policy

At Fertilia, we are committed to providing high-quality products and a positive customer experience. That's why every purchase made through our official website is protected by our 60-Day Money-Back Guarantee.

1. 60-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a refund within 60 days of receiving your order.

To initiate a refund request, please contact our customer support team at:

Email: support@fertilia.com

Please include your order number and a brief explanation of your request so we can assist you as quickly as possible.

2. Eligibility for Refunds

To be eligible for a refund:

• Your refund request must be submitted within 60 days of delivery.
• The product must have been purchased directly from Fertilia's official website.
• Proof of purchase may be required.

We understand that fertility support products require consistent use over time. Therefore, opened and partially used products may still qualify for our 60-Day Money-Back Guarantee, subject to review by our support team.

3. Returns

In most cases, we do not require customers to return products in order to receive a refund.

Please do not send products back without first contacting our support team. Unauthorized returns may not be accepted or processed.

If a return is required, we will provide detailed instructions.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Products purchased from third-party retailers, marketplaces, or unauthorized sellers.
• Gift cards.
• Products designated as final sale where permitted by applicable law.
• Original shipping charges, unless required by applicable law.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may request photographs of the product, packaging, and shipping label.

Depending on the circumstances, we may offer a replacement, store credit, or a full refund.

6. Refund Processing

Once your refund request has been reviewed and approved, your refund will be issued to the original payment method used for the purchase.

Please allow:

• 3–7 business days for processing.
• Additional time for your bank or payment provider to complete the transaction.

Processing times may vary depending on your financial institution.

7. Order Changes & Cancellations

We begin processing orders shortly after they are placed to ensure fast delivery.

If you need to modify or cancel an order, please contact us as soon as possible. While we will make every effort to accommodate your request, we cannot guarantee changes once an order has entered processing or shipment.

8. Abuse Prevention

Fertilia reserves the right to refuse refund requests in cases of suspected abuse, fraud, chargeback misuse, or violations of this policy.

9. Important Notice

Individual results may vary.

Fertilia products are intended to support overall reproductive health and wellness and are not intended to diagnose, treat, cure, or prevent any disease.

The 60-Day Money-Back Guarantee is intended to provide customers with confidence in their purchase and does not imply or guarantee any specific fertility outcome, pregnancy result, or health-related benefit.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Fertilia Customer Support
Email: support@fertilia.com