Shipping policy

Shipping Policy

Last updated: June 4, 2026

Thank you for choosing Fertilia. We are committed to processing and delivering your order as quickly and efficiently as possible.

Please review the information below regarding our shipping procedures.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During periods of high demand, holidays, product launches, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information where available.

2. Shipping Times

Estimated delivery times vary depending on your location.

United States

Estimated delivery: 5–7 business days

United Kingdom

Estimated delivery: 5–7 business days

Europe

Estimated delivery: 5–7 business days

Canada

Estimated delivery: 5–7 business days

Australia & New Zealand

Estimated delivery: 5–8 business days

Rest of the World

Estimated delivery: 5–8 business days

Please note that these delivery estimates are not guaranteed and may vary depending on local carriers, customs procedures, weather conditions, and other circumstances beyond our control.

3. Shipping Costs

We are pleased to offer free standard shipping on all orders.

There are no additional shipping charges for standard delivery. Any applicable shipping promotions will automatically be applied at checkout.

Please note that international orders may be subject to customs duties, import taxes, or other government-imposed fees, which are not included in the purchase price and remain the responsibility of the customer where applicable

4. Tracking Information

Where available, tracking details will be sent to the email address provided during checkout once your order has shipped.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.

Fertilia is not responsible for customs delays or additional charges imposed by customs authorities.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.

7. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact our support team.

We will work with the carrier to investigate the issue and help find a suitable resolution.

Fertilia is not responsible for packages that are lost, stolen, or delayed due to circumstances beyond our reasonable control.

8. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may request photographs of:

  • The product
  • The packaging
  • The shipping label

Depending on the situation, we may offer a replacement, store credit, or refund.

9. Order Changes & Cancellations

Orders are processed quickly to ensure timely delivery.

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

While we will make every effort to accommodate your request, we cannot guarantee changes once an order has entered processing or shipment.

10. Delivery Issues

If you experience any issues with your delivery, please contact our customer support team.

We are committed to helping resolve shipping concerns as quickly as possible.

11. Contact Us

If you have any questions regarding this Shipping Policy, please contact:

Fertilia Customer Support
Email: support@fertilia.com